Pye Induction

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Pye

Pye Contractor Induction

Complete all sections before your first shift

★

Welcome to Pye

Please read each section carefully before completing the assessment

About this induction

This induction covers your obligations as a contractor with Pye. You must complete all sections, pass the 10-question assessment (8/10 required), upload your compliance documents, and sign the acknowledgement before you can commence work.

What you need to complete

  • Read all induction sections below
  • Pass the 10-question assessment (8/10 pass mark)
  • Upload your National Police Check (within 3 months)
  • Upload your Working with Children Check (current)
  • Sign the acknowledgement declaration

Before your first shift

  • Confirm your WSC number with Pye HR
  • Log into the Pye portal (access provided separately)
  • Review the Support Plan for your first participant
  • Contact your supervisor if you have any questions
1

About Pye

Our mission, values, and your role

Our Mission

"To deliver safe, person-centred NDIS supports that build independence, dignity, and choice for every participant we serve."

As a contractor you ARE responsible for:

  • Holding a valid NDIS Worker Screening Check at all times
  • Completing this induction before your first shift
  • Following Pye policies and procedures at all times
  • Reporting all incidents, near misses, and safeguarding concerns
  • Maintaining professional boundaries with all participants

You are NOT permitted to:

  • Work if your screening check has expired
  • Administer medication without specific written authorisation
  • Enter a participant's home alone (unless approved in writing)
  • Share participant information with any unauthorised person
  • Accept gifts, money, or personal favours from participants
2

NDIS Framework & Your Obligations

The Code of Conduct and participant rights

NDIS Code of Conduct — Your 7 Obligations

As an NDIS worker you must:

1 Act with respect for individual rights to self-determination
2 Respect the privacy of people with disability
3 Provide supports in a safe and competent manner
4 Act with integrity, honesty, and transparency
5 Promptly raise concerns about quality and safety
6 Prevent and respond to violence, exploitation, neglect and abuse
7 Prevent and respond to sexual misconduct

Participant Rights

Every participant has the right to: Self-determinationDignity & respectPrivacySafetyComplaintAdvocacy

Participants can raise complaints at any time without fear of reprisal. Complaints are managed under POL-005 and recorded in REG-002.

3

Safeguarding & VANED

Recognising, preventing, and reporting harm

VANED — You must report any reasonable suspicion of:

V
Violence — Physical force causing harm or fear including hitting, restraining, or threatening a participant
A
Abuse — Emotional, sexual, financial, or psychological harm including coercion, control, and humiliation
N
Neglect — Failure to provide food, medication, hygiene, or medical care to a participant who needs it
E
Exploitation — Taking money, assets, or labour from a participant without proper authority or consent
D
Discrimination — Treating someone less favourably because of disability, age, gender, culture, or religion

If you observe or suspect harm:

1
Ensure immediate safety — call 000 if there is imminent danger
2
Do not investigate — do not confront the person or collect evidence
3
Report to your supervisor immediately — do not delay
4
Document in Pye portal — FRM-004 Incident Report within 24 hours

Failure to report is a serious breach of your obligations and may result in termination and referral to the NDIS Commission.

4

Incident Management

What counts as an incident and how to respond

Reportable to the NDIS Commission:

  • Death of a participant
  • Serious injury requiring medical attention
  • Abuse or neglect by a worker
  • Unlawful sexual or physical contact
  • Unauthorised use of restrictive practices
  • Missing person or unexplained absence

Also report to Pye management:

  • Near misses (no harm occurred but could have)
  • Medication errors or missed doses
  • Participant falls (even if no injury apparent)
  • Property damage at a participant's home
  • Participant distress or behavioural incidents
  • Any situation that concerns you

FRM-004 Incident Report must be submitted within 24 hours

Access FRM-004 via the Pye portal under Documents → Forms, or via the Incidents panel. Your supervisor will be notified automatically when you submit.

5

Work Health & Safety

Your duties under the Occupational Health and Safety Act 2004 (Vic)

Under the OHS Act 2004 (Vic), you must:

  • Take reasonable care for your own health and safety
  • Ensure your acts/omissions don't adversely affect others
  • Comply with all reasonable WHS instructions from Pye
  • Report ALL hazards, near misses, and injuries
  • Attend manual handling training as required

Check before every shift:

  • Your physical and mental fitness to work safely
  • The participant's Support Plan for known hazards
  • Any new hazards in the participant's environment
  • PPE availability (gloves, masks where required)
  • Mobile phone charged for emergency contact

If you are injured at work:

Seek first aid or medical attention immediately → Notify Pye management as soon as practicable → Complete FRM-004 within 24 hours → Do not return to work until cleared by a medical practitioner.

6

Using the Pye Portal

Navigating the system and recording your work

Dashboard

Overview of your shifts, alerts, and outstanding tasks. Check this at the start of every shift.

Participants

Full participant profiles including Support Plans, preferences, and risk assessments. Review before every shift.

Schedule & Shifts

Your roster and shift confirmations. Record all progress notes here at the end of every shift.

Incidents

Report and track incidents. Submit FRM-004 here within 24 hours of any notifiable event.

Documents

All 53 Pye policies, procedures, and forms. All forms are fillable online. Print and save as PDF.

Compliance

Track your certifications, screening check, and complete monthly compliance checklists.

Progress notes — what a good note looks like:

"Supported Sarah with personal care including showering and dressing (approx. 45 min). Sarah was in good spirits. Mobility steady — no concerns. Prepared breakfast per Support Plan. Medication administered at 08:15 per MAR — no adverse reactions. Departed 09:30."

Not acceptable: "Shift done. All good." — This does not meet NDIS Practice Standards and cannot be used as audit evidence.

🎓 Assessment of Understanding

10 questions — pass mark 8/10 — open note (you may refer to the sections above)

⇧

Upload Compliance Documents

Required before commencing work

National Police Check Required

📄

Click to upload

PDF, JPG or PNG • Must be issued within 3 months

Working with Children Check Required

📄

Click to upload

PDF, JPG or PNG • Must be current and valid

NDIS Worker Screening Clearance Required

📄

Click to upload

Clearance letter or screenshot from the NDIS Worker Screening Database

First Aid Certificate (HLTAID011) If held

📄

Click to upload

Current certificate

CPR (HLTAID009) If held

📄

Click to upload

Renew every 12 months

Right to Work in Australia If held

📄

Click to upload

Passport, citizenship or visa (VEVO) evidence

Qualification (e.g. Cert III/IV Disability) If held

📄

Click to upload

Certificate or statement of attainment

Medication Administration Certificate If held

📄

Click to upload

e.g. HLTHPS006 / provider training

These documents will be reviewed by Pye HR within 1 business day. You will receive a confirmation email once verified.

Declaration & Acknowledgement

By checking the boxes below and clicking Submit, you confirm that you have read and understood this induction and agree to the conditions of your engagement with Pye.

You will receive a confirmation email from Pye once your submission has been reviewed.