NDIS Support Provider · Melbourne, VIC

Your care,
your way.
Your life.

Pye is an NDIS support provider delivering warm, professional support to participants across Melbourne. We put you at the centre of every decision.

💕 Start Your Journey Explore Services →
500+ Participants
12+ Services
98% Satisfaction
5★ Rated
🏆
NDIS
Support Provider
😊
Sarah's Support Plan
Daily Living · Community Access
Active
Goal Progress — Independence at Home
78% achieved Review in 6 weeks
🏠
Daily Living
🚗
Transport
🧠
Capacity
👫
Social
🏋️
Wellness
📚
Education
💕
500+
Happy Participants
✅ Plan & Self-Managed Participants
🛡️ NDIS Quality & Safeguards
🏆 5-Star Participant Rating
💙 Person-Centred Approach
📍 Melbourne, VIC
💕
Compassion First
Every interaction is guided by genuine warmth and care for your wellbeing.
🎯
Goal Focused
We build plans around your personal goals — big or small.
🔒
Safe & Trusted
Fully compliant with NDIS Quality & Safeguards Commission standards.
🌟
Your Choices
You decide how, when and where your support is delivered.
"We started Pye because we believe every person deserves support that truly sees them — not just their diagnosis."
— Felicity Moore, Founder
Who We Are

Care that puts you first.

Pye is a Melbourne-based NDIS provider founded on a simple belief: that every person with disability deserves support that is warm, responsive, and deeply personalised.

Our team of experienced support workers, coordinators and allied health professionals work together to deliver seamless, high-quality care across all aspects of your life — from daily routines to big life goals.

What We Offer

Comprehensive NDIS support services.

From everyday assistance to specialist therapies, Pye delivers the full spectrum of NDIS-funded supports — tailored to your plan and your goals.

🏠
Daily Living Support
Assistance with everyday activities to help you live independently and comfortably at home.
  • Personal care & hygiene
  • Meal preparation & nutrition
  • Household tasks & cleaning
  • Medication management
🚗
Transport & Community Access
Safe, reliable transport to appointments, activities and community engagement.
  • Medical appointments
  • Shopping & errands
  • Social outings & events
  • Community participation
🧠
Capacity Building
Support to develop skills, build confidence and increase your independence over time.
  • Life skills development
  • Communication support
  • Decision-making skills
  • Self-management training
👫
Social & Community
Building connections, friendships and meaningful community participation.
  • Social skills programs
  • Group activities
  • Recreational programs
  • Peer support networks
🏋️
Health & Wellbeing
Holistic support for your physical and mental health and overall wellbeing.
  • Allied health coordination
  • Exercise & fitness support
  • Mental health check-ins
  • Therapeutic activities
📚
Education & Employment
Supporting your educational and career goals with practical, personalised assistance.
  • School & TAFE support
  • Job seeking assistance
  • Workplace support
  • Skills training programs
Getting Started

Simple steps to brilliant care.

Starting with Pye is easy. We guide you through every step so you can focus on what matters — living your best life.

1
📞
Get in Touch
Call, email or fill in our contact form. Our friendly team will respond within 24 hours to arrange a chat.
2
💬
Free Consultation
We meet with you (and your family or support network if you wish) to understand your goals, needs and NDIS plan.
3
📋
Build Your Plan
Together we create a personalised support plan that aligns with your NDIS funding and your life goals.
4
🚀
Start Living!
Your dedicated support team begins, with regular check-ins to ensure everything is working beautifully for you.
Understanding NDIS

How NDIS funding works.

Not sure how your NDIS plan works? We explain everything clearly — no jargon, no confusion.

The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that funds reasonable and necessary supports for people with permanent and significant disability. It's designed to help participants achieve their goals and live more independently.
To be eligible you must be under 65, an Australian citizen or permanent resident, and have a permanent and significant disability that affects your daily life. Pye can help you understand your eligibility and assist with the access request process.
NDIS funding is divided into three support categories: Core Supports (daily activities), Capital Supports (equipment and home modifications), and Capacity Building (skills and independence). Pye can deliver supports across all three categories.
Yes! One of the most important features of the NDIS is participant choice and control. You can choose your providers — including Pye — and change providers at any time if your needs change.
Switching is straightforward. Contact us and we'll guide you through the process, handle all the paperwork, and coordinate a smooth transition so your supports are never interrupted.
NDIS Funding Categories

Three types of NDIS support.

🔧
Core Supports
Everyday activities — personal care, household tasks, transport and community participation.
🏗️
Capital Supports
Assistive technology, home modifications and specialist disability accommodation.
📈
Capacity Building
Supports to improve skills, independence, employment and community participation.
🤝
Support Coordination
Help to understand and implement your NDIS plan and connect with the right providers.
Participant Stories

Real people, real change.

Don't take our word for it — hear from the participants and families who've experienced Pye firsthand.

"

Pye changed everything for me. I have my own routines now, real friendships, and I'm working part-time. Six months ago that felt completely impossible.

😊
Sarah K.
Daily Living Participant
★★★★★
"

As a parent, handing your child's care to someone else is terrifying. Pye made us feel like family from day one. The communication, the warmth, the professionalism — it's truly exceptional.

👩
Michelle T.
Parent of NDIS Participant
★★★★★
"

My support worker James genuinely listens. He doesn't just tick boxes — he remembers the little things that matter to me. I've never felt so understood by a service provider.

🧑
Daniel R.
Community Access Participant
★★★★★
Our People

Meet the Pye team.

Qualified, experienced, and passionate — our team is the heart of everything Pye does.

👩‍💼
Felicity Moore
Founder & CEO
WHS specialist and passionate disability advocate with 15+ years in healthcare management.
👨‍⚕️
Dr. James Patel
Clinical Director
Occupational therapist specialising in community participation and capacity building programs.
👩‍🏫
Aisha Nguyen
Support Coordinator
Dedicated to helping participants navigate their NDIS plans and connect with the right services.
🧑‍🤝‍🧑
Tom & Lisa
Senior Support Workers
Our lead support duo, bringing 20+ years combined experience in community care across Melbourne.
Where We Work

Supporting Melbourne and beyond.

Pye operates across metropolitan Melbourne and select regional areas, with mobile support workers who come to you.

🏙️
Inner Melbourne
CBD, Fitzroy, Collingwood, Richmond, South Yarra
All Services
🌆
Northern Suburbs
Preston, Northcote, Brunswick, Coburg, Bundoora
All Services
🌇
South East
Dandenong, Frankston, Clayton, Springvale, Glen Waverley
Core Services
🏘️
Western Suburbs
Footscray, Sunshine, Werribee, Point Cook, Hoppers
Core Services
📍 Service Coverage Areas
CBD North East South East West
Active service suburbs include:
Melbourne CBD Fitzroy Richmond Preston Brunswick Coburg Dandenong Frankston Footscray Sunshine Glen Waverley + more
Questions & Answers

Frequently asked questions.

We aim to begin support within 2–5 business days of signing your service agreement. In urgent situations, we do our best to fast-track this. Contact us to discuss your timeline.
Yes, you need an approved NDIS plan with relevant funding to access Pye's NDIS-funded services. However, we can also assist you with the NDIS access request process if you haven't yet been approved.
Absolutely. We work hard to match you with a support worker who fits your personality, interests and needs. If you ever want to change workers, just let us know — no questions asked.
Yes. All Pye support workers hold current NDIS Worker Screening clearances, Working With Children Checks, and First Aid certifications. All workers complete comprehensive Pye training before supporting participants.
We provide support 7 days a week, including public holidays. Hours range from morning to evening, and overnight/sleepover support is available. We'll work around your schedule and needs.
We support all three NDIS plan management types: NDIA-managed, plan-managed, and self-managed. Our team will explain how claims and payments work under your specific arrangement.
Your satisfaction is our priority. If anything isn't working, please tell us immediately — we have a clear feedback and complaints process and will resolve any issues promptly. You can also contact the NDIS Quality and Safeguards Commission at any time.
Yes, Pye supports NDIS participants of all ages, including children and young people. All workers supporting children and young people hold current Working With Children Checks and receive specialised training.
💕 Start Today

Ready to start your
Pye journey?

Talk to our friendly team today. No pressure — just a genuine conversation about how we can support you to live your best life.

💕 Get in Touch 📞 1800 MY CARE

Free consultation · No obligation · NDIS supports · Melbourne wide

Get in Touch

We'd love to hear from you.

Whether you're ready to start or just have questions, our team is here to help — warmly and without pressure.

📞
Phone
1800 MY CARE (1800 692 273)
📧
Email
hello@mycare.com.au
📍
Head Office
Level 2, 123 Collins St, Melbourne VIC 3000
🕐
Office Hours
Mon–Fri 9am–5pm · Support available 7 days
Send us a message 💕

🔒 Your information is private and secure. We'll respond within 24 hours.